Genesis Cares
GENESIS CARES
WE BELIEVE BUYING A CAR IS A RELATIONSHIP.
NOT A TRANSACTION.
Offering programs such as Genesis Concierge and Service Valet, Genesis Cares is an initiative that focuses on tangible services that go above and beyond for Genesis owners. Because a relationship means we are in this together.
- Genesis Concierge
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GENESIS CONCIERGE
The easiest and newest way to shop for a vehicle, Genesis Concierge is a Genesis Cares program offering complimentary personal shopping services. Connect with your concierge to ask questions, book a test drive,* request information or even check inventory. Whatever you need. On your terms.
Call 1-877-785-3399EXPERIENCE
AT YOUR SERVICE.
True luxury is about the complete experience. Designed around real needs and wants, respecting how you actually live. This is the Genesis Experience, our thoughtfully crafted suite of owner benefits.
GENESIS CONNECTED SERVICES
GENESIS SERVICE VALET
MULTIMEDIA & NAVIGATION UPDATES
COMPLIMENTARY MAINTENANCE
SIRIUSXM ALL ACCESS
24/7 ENHANCED ROADSIDE ASSISTANCE
GENESIS SERVICE VALET
A FRIENDLY REMINDER.
WE'RE OPEN AND WE'VE GOT YOUR BACK.
In these uncertain times, we want you to rest easy knowing you can stay home if your vehicle needs servicing. With complimentary Genesis Service Valet,* through your participating retailer, we send a team member to pick up and drop off your Genesis vehicle for service while leaving you a courtesy replacement, ensuring an effortless and safe experience. In addition to all Genesis employees wearing fresh gloves whenever interacting with your car, all vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your Genesis.
SCHEDULE SERVICEGENESIS SERVICE VALET
A FRIENDLY REMINDER.
WE'RE OPEN AND WE'VE GOT YOUR BACK.
In these uncertain times, we want you to rest easy knowing you can stay home if your vehicle needs servicing. With complimentary Genesis Service Valet,* through your participating retailer, we send a team member to pick up and drop off your Genesis vehicle for service while leaving you a courtesy replacement, ensuring an effortless and safe experience. In addition to all Genesis employees wearing fresh gloves whenever interacting with your car, all vehicles valeted will be protected by plastic seat covers, paper floor mats and plastic steering wheel covers to maintain sanitary conditions in your Genesis.
SCHEDULE SERVICEUp to 6 months of payments available to the buyer of any new Genesis model financed or leased at participating retailers only through Genesis Finance between March 14th and May 17th, 2020. Payments up to $600 per month (and $3,600 per 6 month period) are available for loss of job caused by COVID-19 through December 31, 2020. Subject to Genesis Finance credit approval. Not all customers will qualify. Restrictions apply and proof of job loss required. See retailer for details.
MY19 G80: 0/72 with 90 Day Payment Deferral
90 day deferred first payment available only on new purchases of 2019 G80 Genesis vehicles from retailer stock financed at 0% Annual Percentage Rate (APR) through Genesis Finance. 0% APR financing (up to 72 months) at $13.89 per $1,000 financed for well-qualified buyers. Down payment may be required. Higher finance rates apply for qualified buyers with lower credit ratings. Subject to Genesis Finance credit approval. Not all buyers will qualify. See retailer for details. Offer valid 5/5/20-6/1/20.
MY19 G90: 0/72 with 90 Day Payment Deferral
90 day deferred first payment available only on new purchases of 2019 G90 Genesis vehicles from retailer stock financed at 0% Annual Percentage Rate (APR) through Genesis Finance. 0% APR financing (up to 72 months) at $13.89 per $1,000 financed for well-qualified buyers. Down payment may be required. Higher finance rates apply for qualified buyers with lower credit ratings. Subject to Genesis Finance credit approval. Not all buyers will qualify. See retailer for details. Offer valid 5/5/20-6/1/20.
90 day deferred first payment available only on new purchases of 2019 G70 Genesis vehicles from retailer stock financed at 0% Annual Percentage Rate (APR) through Genesis Finance. 0% APR financing (up to 84 months) at $11.90 per $1,000 financed for well-qualified buyers. Down payment may be required. Higher finance rates apply for qualified buyers with lower credit ratings. Subject to Genesis Finance credit approval. Not all buyers will qualify. See retailer for details. Offer valid 5/5/20-6/1/20.
Up to 6 months of payments available to the buyer of any new Genesis model financed or leased at participating retailers only through Genesis Finance between March 14th and May 17th, 2020. Payments up to $600 per month (and $3,600 per 6 month period) are available for loss of job caused by COVID-19 through December 31, 2020. Subject to Genesis Finance credit approval. Not all customers will qualify. Restrictions apply and proof of job loss required. See retailer for details.
90 day deferred first payment available only on new purchases of 2019 G70 Genesis vehicles from retailer stock financed at 0% Annual Percentage Rate (APR) through Genesis Finance. 0% APR financing (up to 84 months) at $11.90 per $1,000 financed for well-qualified buyers. Down payment may be required. Higher finance rates apply for qualified buyers with lower credit ratings. Subject to Genesis Finance credit approval. Not all buyers will qualify. See retailer for details. Offer valid 5/5/20-6/1/20.
MY19 G80: 0/72 with 90 Day Payment Deferral
90 day deferred first payment available only on new purchases of 2019 G80 Genesis vehicles from retailer stock financed at 0% Annual Percentage Rate (APR) through Genesis Finance. 0% APR financing (up to 72 months) at $13.89 per $1,000 financed for well-qualified buyers. Down payment may be required. Higher finance rates apply for qualified buyers with lower credit ratings. Subject to Genesis Finance credit approval. Not all buyers will qualify. See retailer for details. Offer valid 5/5/20-6/1/20.
MY19 G90: 0/72 with 90 Day Payment Deferral
90 day deferred first payment available only on new purchases of 2019 G90 Genesis vehicles from retailer stock financed at 0% Annual Percentage Rate (APR) through Genesis Finance. 0% APR financing (up to 72 months) at $13.89 per $1,000 financed for well-qualified buyers. Down payment may be required. Higher finance rates apply for qualified buyers with lower credit ratings. Subject to Genesis Finance credit approval. Not all buyers will qualify. See retailer for details. Offer valid 5/5/20-6/1/20.
Deferments may be available for loss of job or medically-related hardships caused by COVID-19 between March 14 and May 17, 2020. Interest accrues during deferral period and is payable over remaining term. Restrictions apply and proof of job loss may be required. Learn more at https://www.genesisfinanceusa.com/ for assistance and eligibility.
Genesis Service Valet is available for original purchaser of the vehicle from Authorized Genesis Retailers during the scheduled maintenance period which includes scheduled maintenance and normal wear, parts replacement or warranty repairs to your vehicle for 3 years or 36,000 miles, whichever comes first. Coverage area varies by retailer. Charges and fees may apply. Contact your Authorized Genesis Retail Service Advocate for details.
Subject to retailer and concierge availability. May not be available in your area. Please reach out to a Genesis Concierge for details.
Your Genesis includes 3 years of complimentary Connected Services* which offers a suite of safety, guidance and remote features, such as Enhanced Roadside Assistance, Destination Search powered by Voice and Remote Start with climate control.
* Genesis Connected Services/Blue Link is available complimentary for 3 years for 2017, 2018, 2019, 2020 & 2021 model-year vehicles with active subscription. Enrollment is required. Only use Genesis Connected Services and corresponding devices when it is safe to do so. Cellular and GPS coverage is required. Features, specifications, and fees vary by subscription plan and are subject to change. Ownership limitations may apply. See your retailer for details. Exclusions may apply.
You may never set foot in our service center. With complimentary Genesis Service Valet* for 3 years or 36,000 miles, we'll perform a remote diagnostic check, pick up your vehicle, send a Courtesy Replacement and return your Genesis when it's ready.
* Genesis Service Valet is available for original purchaser of the vehicle from Authorized Genesis Retailers during the scheduled maintenance period which includes scheduled maintenance and normal wear, parts replacement or warranty repairs to your vehicle for 3 years or 36,000 miles, whichever comes first. Coverage area varies by retailer. Charges and fees may apply. Contact your Authorized Genesis Retail Service Advocate for details.
Advanced technology includes complimentary map updates to your vehicle's navigation system, to ensure you're always accessing the most up-to-date mapping. Updates* are available annually as part of your routine maintenance visit for 3 years.
* Multimedia and Navigation Map Care updates are available annually with a regularly scheduled maintenance appointment for 2017, 2018, 2019, 2020 & 2021 model-year vehicles for 3 years after purchase. Availability timing may vary. Ownership limitations may apply. See your retailer for details. Exclusions may apply.
Enjoy a worry-free ownership experience that includes Complimentary Scheduled Maintenance* for 3 years or 36,000 miles; whichever comes first. Plus, complimentary oil changes every normally scheduled maintenance appointment.
* Genesis Complimentary Maintenance is available for 2017, 2018, 2019, 2020 & 2021 model-year Genesis vehicles and includes Genesis-approved oil and oil filter change, cabin air filter change and tire rotation at factory recommended scheduled intervals for 3 years or 36,000 miles, whichever comes first. For Genesis G90 vehicles the services also include the replacement of wiper blades, wheel alignment, and brake pads. Ownership limitations and exclusions may apply. See your retailer for details.
With a 3-month free trial of SiriusXM All Access* you'll enjoy more than 150 channels of news, talk and entertainment.
* All Access SiriusXM audio trial is 90 days. Ownership limitations may apply. See your retailer for details. Exclusions may apply.
The most essential luxury of all is peace of mind. Should your travel plans take an unexpected turn, 5-year complimentary Roadside Assistance* provides tire changes or transportation to the nearest Genesis Retailer. Also included is reimbursement for certain overnight inconvenience.
* Genesis Roadside Assistance is a limited and complimentary service for 5 years/unlimited miles for 2017, 2018, 2019, 2020 & 2021 model-year vehicles. Mileage and ownership limitations may apply. See your Genesis Retailer for details.
EXCLUSIONS
Roadside Assistance is not a warranty and does not include reimbursement for any costs/charges for repairs, parts, labor, property loss, or any other expenses incurred as a result of accident/collision, vehicle abuse, racing, vandalism, or other items not covered by the Genesis New Vehicle Limited Warranty. Also excluded are services for snow tires, repairs to studs, mounting or demounting of snow chains, any fines, fees, or taxes associated with impound towing as a result of any actual or alleged violation of any law or regulation. Off-roading is not covered. To receive service the vehicle must be on a publicly maintained road.
LEGAL
Roadside Assistance services are provided through the American Automobile Association, Inc., Heathrow, FL, and its affiliated motor clubs (collectively, "AAA"), which are independent contractors of Genesis Motor America ("Genesis"). Genesis makes no guarantee or warranty regarding the services provided by AAA and is not liable for the actions of their employees or subcontractors. Genesis reserves the right to limit services or reimbursement to any owner/driver when, in Genesis' judgment, the claims are excessive in nature, frequency or type of occurrence.